# NordLayer: Major incident: Elevated levels of connection issues

**Summary:** NordLayer reported major connectivity issues affecting Dedicated Servers, Private Gateways (Servers with dedicated IPs), Shared Gateways and Shared Servers, starting 2024-06-05 14:30 UTC. The incident lasted 22 h 42 min and was marked resolved at 2024-06-06 13:12 UTC, with a few isolated connectivity cases still being handled separately. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-06-05 14:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2w6gtq95kns8](https://stspg.io/2w6gtq95kns8)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)
- Versions: before (none: first archived) → after incident\_version:313/xsy4lmwmyzwd@81583fea7b28
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated levels of connection issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-05 14:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-06 13:12 UTC
```

**6. Added: Affected components**

```diff
+ Dedicated Servers, Private Gateways (Servers with dedicated IPs), Shared Gateways, Shared Servers
```

**7. Added: Update** (investigating) · 2024-06-05 14:30 UTC

```diff
+ We are currently seeing elevated levels of connectivity issues concerning both shared and dedicated servers. Our system administrators are already looking into it.
```

**8. Added: Update** (resolved) · 2024-06-06 13:12 UTC

```diff
+ Only a few isolated cases remain regarding connectivity issues which are being dealt with separately.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-05 14:30 UTC | Major incident: Elevated levels of connection issues (this change) | degradation |

All NordLayer changes: [timeline](https://rewindex.com/company/nordlayer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie52c90fef81beb · Markdown: https://rewindex.com/change/ie52c90fef81beb.md · JSON: https://rewindex.com/api/v1/changes/ie52c90fef81beb · Generated 2026-10-18T01:53:58.360Z