# Clay: Major incident: Search failure

> Clay reported a major search failure starting 2026-11-05 17:38 UTC: some users may see errors searching for companies, people or jobs. The incident was still open when archived, open for 17 min at the last update; Clay was investigating and working to resolve it.

Canonical: https://rewindex.com/change/ie4f0e0589d55c9
Last updated: 2026-11-05T18:03:17Z

**Summary:** Clay reported a major search failure starting 2026-11-05 17:38 UTC: some users may see errors searching for companies, people or jobs. The incident was still open when archived, open for 17 min at the last update; Clay was investigating and working to resolve it. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-05 17:38 UTC · Detected: 2026-11-05 18:03 UTC
- Source: n/a
- [Company: Clay](https://rewindex.com/company/clay.md)
- Versions: before (none: first archived) → after incident\_version:239/72637d55-2220-4172-8698-0137054c2c7f@3ac340426bd6
- Change 1 of 4 for this incident

Incident page (full timeline): [Search failure](https://rewindex.com/company/clay/incidents/72637d55-2220-4172-8698-0137054c2c7f.md)
## What changed

**1. Added: Title**

```diff
+ Search failure
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-05 17:38 UTC
```

**5. Added: Update** (investigating) · 2026-11-05 17:56 UTC

```diff
+ Some users may see errors when searching for companies, people or jobs in Clay. We're investigating this issue and working to resolve.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-05 17:38 UTC | Major incident: Search failure (this change) | outage |
| 2026-11-05 18:43 UTC | [Incident updated: Search failure](https://rewindex.com/change/r49988088311561.md) | Normal progress |
| 2026-11-05 19:13 UTC | [Incident updated: Search failure](https://rewindex.com/change/reea6d19091ed33.md) | Normal progress |
| 2026-11-05 20:23 UTC | [Incident updated: Search failure](https://rewindex.com/change/r969efb419758e0.md) | Normal progress |

Next: [change](https://rewindex.com/change/r49988088311561.md) · All Clay changes: [timeline](https://rewindex.com/company/clay/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Search failure on Clay’s status page, changed 2026-11-05 17:38 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/ie4f0e0589d55c9
- Citation: Clay, “Major incident: Search failure” (2026-11-05 17:38 UTC). Archived by Rewindex: https://rewindex.com/change/ie4f0e0589d55c9 (CC BY 4.0).
- Markdown link: `[Clay: Major incident: Search failure (2026-11-05)](https://rewindex.com/change/ie4f0e0589d55c9)`


---
Canonical: https://rewindex.com/change/ie4f0e0589d55c9 · Markdown: https://rewindex.com/change/ie4f0e0589d55c9.md · JSON: https://rewindex.com/api/v1/changes/ie4f0e0589d55c9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:22:29.864Z