# Lever: Critical incident: Lever Outage

**Summary:** Lever reported a critical incident starting and resolving at 2026-03-26 22:00 UTC (computed duration: 0 min). An internal admin data operation lacked sufficient database indexes, straining database servers and causing site degradation and failed page loads on hire.lever.co. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-26 22:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0s2nqytf5073](https://stspg.io/0s2nqytf5073)
- [Company: Lever](https://rewindex.com/company/lever.md)
- Versions: before (none: first archived) → after incident\_version:230/2506hd2w5mlr@db2d23a30d6d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Lever Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-26 22:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-26 22:00 UTC
```

**6. Added: Update** (resolved) · 2026-03-26 22:00 UTC

```diff
+ At about 3:00pm PST on 3/26/2026 the Lever Support Team triggered a data operation job through an internal admin interface. The data required for this job did not have sufficient database indexes available on the server which caused significant strain on the database servers. The result of this caused site degradation and failed page loads for hire.lever.co between 3:04pm - 3:26pm PST. Impacted users would notice a "500 error" during the affected page loads. Service was restored to all users as of 3:26pm PST. Following this time we continued to optimize the databases for the intended data operation. Full functionality was reached at about 10:00pm PST.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-26 22:00 UTC | Critical incident: Lever Outage (this change) | outage |

All Lever changes: [timeline](https://rewindex.com/company/lever/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie49e66ade219a2 · Markdown: https://rewindex.com/change/ie49e66ade219a2.md · JSON: https://rewindex.com/api/v1/changes/ie49e66ade219a2 · Generated 2026-10-18T03:32:07.252Z