# Make: Major incident: Login into make.com doesn't work

**Summary:** Make reported a major login outage affecting make.com and EU/US zones from 2026-05-22 09:57 UTC to 2026-05-22 12:47 UTC, lasting 2 h 50 min; executions were unaffected. Make said it identified the root cause and applied remediations, but did not specify the cause; the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-22 09:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/398mx927tmd6](https://stspg.io/398mx927tmd6)
- [Company: Make](https://rewindex.com/company/make.md)
- Versions: before (none: first archived) → after incident\_version:59/lgvl7zzry7gq@a4a5fbe3bbb9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login into make.com doesn't work
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-22 09:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-22 12:47 UTC
```

**6. Added: Affected components**

```diff
+ eu1.make.celonis.com, eu1.make.com, eu2.make.com, make.com, us1.make.celonis.com, us1.make.com, us2.make.com, Website - eu1.make.celonis.com, Website - eu1.make.com, Website - eu2.make.com, Website - make.com, Website - us1.make.celonis.com, Website - us1.make.com, Website - us2.make.com
```

**7. Added: Update** (investigating) · 2026-05-22 09:57 UTC

```diff
+ We are currently investigating an issue with not being able to log in to the platform. Executions are not affected.
```

**8. Added: Update** (monitoring) · 2026-05-22 10:23 UTC

```diff
+ We have identified the root cause and applied remediations. The affected zones are stable, and we are actively monitoring our systems
```

**9. Added: Update** (resolved) · 2026-05-22 12:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-22 09:57 UTC | Major incident: Login into make.com doesn't work (this change) | outage |

All Make changes: [timeline](https://rewindex.com/company/make/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie464803946f463 · Markdown: https://rewindex.com/change/ie464803946f463.md · JSON: https://rewindex.com/api/v1/changes/ie464803946f463 · Generated 2026-10-18T02:31:40.897Z