# Jotform: Critical incident: HIPAA - Downtime

**Summary:** Jotform reported critical downtime for HIPAA users due to NFS failure and stated that necessary actions were taken. The incident lists a start of 2021-03-18 12:28 UTC and resolution at 2021-03-17 16:30 UTC; duration is unknown, and the resolution timestamp precedes the start. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-03-18 12:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z78m9p4q53b0](https://stspg.io/z78m9p4q53b0)
- [Company: Jotform](https://rewindex.com/company/jotform.md)
- Versions: before (none: first archived) → after incident\_version:248/gd02srp9sx4v@f8c1e7cb28b6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ HIPAA - Downtime
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-03-18 12:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-03-17 16:30 UTC
```

**6. Added: Update** (resolved) · 2021-03-17 16:30 UTC

```diff
+ Our Hipaa users experienced downtime due to NFS failure. Necessary actions taken.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-03-18 12:28 UTC | Critical incident: HIPAA - Downtime (this change) | outage |

All Jotform changes: [timeline](https://rewindex.com/company/jotform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie452d475543086 · Markdown: https://rewindex.com/change/ie452d475543086.md · JSON: https://rewindex.com/api/v1/changes/ie452d475543086 · Generated 2026-10-18T02:55:19.136Z