# Doppler: Major incident: Workplace admins, viewers and collaborators unable to login via CLI

**Summary:** Doppler reported a major API incident preventing workplace admins, viewers and collaborators from logging in via CLI. It started at 2021-09-23 17:08 UTC and was resolved at 2021-09-23 19:12 UTC, lasting 2 h 4 min. Doppler fixed an erroneous permission check that blocked lower privilege users from authorizing the CLI. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-09-23 17:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2ptxx6lpgjjr](https://stspg.io/2ptxx6lpgjjr)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/xc29wf7ykq2q@ead7fc116bf9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Workplace admins, viewers and collaborators unable to login via CLI
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-09-23 17:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-09-23 19:12 UTC
```

**6. Added: Affected components**

```diff
+ API (api.doppler.com)
```

**7. Added: Update** (identified) · 2021-09-23 17:08 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (identified) · 2021-09-23 17:26 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2021-09-23 19:10 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2021-09-23 19:12 UTC

```diff
+ This issue has been resolved. We've fixed an erroneous permission check that disallowed lower privilege users from authorizing the CLI.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-09-23 17:08 UTC | Major incident: Workplace admins, viewers and collaborators unable to login via CLI (this change) | outage |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie3fcd88d838d6b · Markdown: https://rewindex.com/change/ie3fcd88d838d6b.md · JSON: https://rewindex.com/api/v1/changes/ie3fcd88d838d6b · Generated 2026-10-18T02:55:11.823Z