# Sentry: Major incident: sentry.io is not available

**Summary:** Sentry reported a major outage affecting product and API availability, with the Dashboard and US ingestion components listed as affected. It started at 2026-08-27 09:24 UTC and was resolved at 2026-08-27 15:41 UTC, lasting 6 h 17 min; latency returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-27 09:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zthsn2d365m0](https://stspg.io/zthsn2d365m0)
- [Company: Sentry](https://rewindex.com/company/sentry.md)
- Versions: before (none: first archived) → after incident\_version:288/qyd280cf2pzx@22b0a138885f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ sentry.io is not available
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-27 09:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-27 15:41 UTC
```

**6. Added: Affected components**

```diff
+ API, Dashboard, US Ingestion - Custom Metrics (beta), US Ingestion - US Attachment Ingestion, US Ingestion - US Cron Monitoring, US Ingestion - US Error Ingestion, US Ingestion - US Profile Ingestion, US Ingestion - US Replay Ingestion, US Ingestion - US Size Analysis Ingestion, US Ingestion - US Snapshot Ingestion, US Ingestion - US Span Ingestion, US Ingestion - US Transaction Ingestion
```

**7. Added: Update** (investigating) · 2026-08-27 09:24 UTC

```diff
+ We are currently investigating an issue that affects the availability of our product and API
```

**8. Added: Update** (investigating) · 2026-08-27 09:53 UTC

```diff
+ We are continuing to investigate an issue that affects the availability of our product and API
```

**9. Added: Update** (investigating) · 2026-08-27 09:56 UTC

```diff
+ We are continuing to investigate an issue that affects the availability of our product and API
```

**10. Added: Update** (investigating) · 2026-08-27 10:49 UTC

```diff
+ We are continuing to investigate an issue that affects the availability of our product and API
```

**11. Added: Update** (investigating) · 2026-08-27 11:25 UTC

```diff
+ We are continuing to investigate an issue that affects the availability of our product and API
```

**12. Added: Update** (monitoring) · 2026-08-27 11:44 UTC

```diff
+ We have identified and mitigated an issue that affected the availability of our product and API, and are now monitoring while our systems recover
```

**13. Added: Update** (monitoring) · 2026-08-27 12:48 UTC

```diff
+ We are continuing to monitor while our systems recover after an issue that affected the availability of our product and API
```

**14. Added: Update** (monitoring) · 2026-08-27 13:39 UTC

```diff
+ We keep monitoring our systems while we recover to our usual latency
```

**15. Added: Update** (monitoring) · 2026-08-27 13:58 UTC

```diff
+ Our latency is now back to normal. We'll keep monitoring our systems a few more time before declaring the incident as resolved
```

**16. Added: Update** (resolved) · 2026-08-27 15:41 UTC

```diff
+ Our latency is now back to normal. Incident resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-27 09:24 UTC | Major incident: sentry.io is not available (this change) | outage |

All Sentry changes: [timeline](https://rewindex.com/company/sentry/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie3b68ad1b50e14 · Markdown: https://rewindex.com/change/ie3b68ad1b50e14.md · JSON: https://rewindex.com/api/v1/changes/ie3b68ad1b50e14 · Generated 2026-10-18T00:39:29.897Z