# PandaDoc: Major incident: PandaDoc application won't load

**Summary:** PandaDoc reported a major outage preventing the application from loading, with affected components across EU and US & Global services. The incident ran from 2025-10-20 13:34 UTC to 2025-10-20 14:06 UTC (31 min); PandaDoc confirmed normal operation was restored but did not state a cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 13:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hvlppmsvlrbr](https://stspg.io/hvlppmsvlrbr)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)
- Versions: before (none: first archived) → after incident\_version:220/wzbxky56cjxw@326d993f67c1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ PandaDoc application won't load
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 13:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 14:06 UTC
```

**6. Added: Affected components**

```diff
+ API, Creating and editing documents, CRMs & Integrations, EU - API, EU - Creating and editing documents, EU - CRMs & Integrations, EU - Mobile application, EU - Public (recipient) view, EU - Sending and opening documents, EU - Signup, EU - Uploading and downloading documents, EU - Web application, EU - Webhooks, EU - Website, Mobile application, Public (recipient) view, Sending documents, Signup, Uploading documents, US & Global - API, US & Global - Creating and editing documents, US & Global - CRMs & Integrations, US & Global - Mobile application, US & Global - Public (recipient) view, US & Global - Sending and opening documents, US & Global - Signup, US & Global - Uploading and downloading documents, US & Global - Web application, US & Global - Webhooks, US & Global - Website, Web application, Webhooks, Website
```

**7. Added: Update** (investigating) · 2025-10-20 13:34 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-10-20 13:55 UTC

```diff
+ We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
```

**9. Added: Update** (resolved) · 2025-10-20 14:06 UTC

```diff
+ We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 13:34 UTC | Major incident: PandaDoc application won't load (this change) | outage |

All PandaDoc changes: [timeline](https://rewindex.com/company/pandadoc/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie381fad73ebf1d · Markdown: https://rewindex.com/change/ie381fad73ebf1d.md · JSON: https://rewindex.com/api/v1/changes/ie381fad73ebf1d · Generated 2026-10-18T01:30:33.538Z