# Speechmatics: Critical incident: RT SaaS - Users experiencing 4003 errors

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-09-04 20:52 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/48m91ly54rxx](https://stspg.io/48m91ly54rxx)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/lsspnhdv21ny@d210601ceccc
- Change 1 of 1 for this incident

Incident page (full timeline): [RT SaaS - Users experiencing 4003 errors](https://rewindex.com/company/speechmatics/incidents/lsspnhdv21ny.md)
## What changed

**1. Added: Title**

```diff
+ RT SaaS - Users experiencing 4003 errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-04 20:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-04 21:29 UTC
```

**6. Added: Affected components**

```diff
+ Realtime SaaS - EU, Realtime SaaS - US
```

**7. Added: Update** (investigating) · 2026-09-04 20:52 UTC

```diff
+ We’re currently experiencing a partial outage in our RT SaaS region EU and USA and the users experiencing 4003 error. Our team is currently working to restore normal performance levels.  We apologise for any inconvenience.
```

**8. Added: Update** (identified) · 2026-09-04 20:54 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-09-04 20:58 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-09-04 21:29 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-04 20:52 UTC | Critical incident: RT SaaS - Users experiencing 4003 errors (this change) | critical |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie3473131e8ceef · Markdown: https://rewindex.com/change/ie3473131e8ceef.md · JSON: https://rewindex.com/api/v1/changes/ie3473131e8ceef · Generated 2026-10-19T21:43:56.611Z