# Bitrise: Major incident: Bitrise web application (app.bitrise.io) unavailable

**Summary:** Bitrise’s web application (app.bitrise.io) was unavailable in a major incident affecting Builds (CI), from 2025-11-18 11:53 UTC to 2025-11-18 20:36 UTC (8 h 43 min). Bitrise attributed the errors to a Cloudflare Global Network outage, stopped routing traffic through Cloudflare, and re-enabled Cloudflare services before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 11:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/37n3xfnjxjdb](https://stspg.io/37n3xfnjxjdb)
- [Company: Bitrise](https://rewindex.com/company/bitrise.md)
- Versions: before (none: first archived) → after incident\_version:177/9kbsb7mfw4hf@263224e86a59
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bitrise web application (app.bitrise.io) unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 11:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 20:36 UTC
```

**6. Added: Affected components**

```diff
+ ⚙️ Builds (CI)
```

**7. Added: Update** (investigating) · 2025-11-18 11:53 UTC

```diff
+ We are currently investigating the web application being unavailable
```

**8. Added: Update** (identified) · 2025-11-18 11:58 UTC

```diff
+ We are aware that the web app error is due to a current Cloudflare Global Network outage
```

**9. Added: Update** (monitoring) · 2025-11-18 15:17 UTC

```diff
+ We have stopped routing traffic through Cloudflare, and most of our services are now functioning normally. Our team is monitoring performance and completing final checks.
```

**10. Added: Update** (monitoring) · 2025-11-18 20:35 UTC

```diff
+ We are no longer observing errors in increased latency related to the Cloudflare outage. We have re-enabled our Cloudflare services that were temporarily disabled.
```

**11. Added: Update** (resolved) · 2025-11-18 20:36 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 11:53 UTC | Major incident: Bitrise web application (app.bitrise.io) unavailable (this change) | outage |

All Bitrise changes: [timeline](https://rewindex.com/company/bitrise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie320afd0d9da42 · Markdown: https://rewindex.com/change/ie320afd0d9da42.md · JSON: https://rewindex.com/api/v1/changes/ie320afd0d9da42 · Generated 2026-10-18T02:29:34.191Z