# Typeform: Major incident: Typeform Platform - Unavailable

**Summary:** Typeform reported a major outage starting 2026-08-07 13:37 UTC: some customers could not access Admin, and published forms failed to load or displayed errors. A fix restored service by 08-07 14:43 UTC; the incident was resolved at 2026-08-07 18:37 UTC, with a recorded duration of 4 h 59 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-07 13:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nggjv2jptv92](https://stspg.io/nggjv2jptv92)
- [Company: Typeform](https://rewindex.com/company/typeform.md)
- Versions: before (none: first archived) → after incident\_version:264/694nn562ft2l@babb9419a4a0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Typeform Platform - Unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-07 13:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-07 18:37 UTC
```

**6. Added: Affected components**

```diff
+ Account Settings, Admin - Account Settings, Builder / Create UI - Form creation, Form creation, Forms / Renderer - Open/Load forms, Open/Load forms
```

**7. Added: Update** (identified) · 2026-08-07 13:37 UTC

```diff
+ We have identified a brief traffic interruption impacting our platform. Users trying to access their account may be impacted. We are working on a resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 970654 | INC-169
```

**8. Added: Update** (identified) · 2026-08-07 13:59 UTC

```diff
+ We are working with the highest priority to resolve the errors affecting Admin access and form loading. Some customers may be unable to access the Admin panel, and published forms may fail to load or display errors.  Next update in ~30 minutes or as soon as it's available.
```

**9. Added: Update** (monitoring) · 2026-08-07 14:43 UTC

```diff
+ We have implemented a fix for the issue affecting Admin access and form loading. Services have returned to normal, and customers should now be able to access the Admin and load forms as expected. We will continue monitoring the situation closely to ensure that the issue remains fully resolved. We will provide a further update once monitoring is complete.
```

**10. Added: Update** (resolved) · 2026-08-07 18:37 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.  If you're still experiencing an issue accessing your Typeform account or viewing a published form, please reach out to support at https://www.typeform.com/help/contact/ Thanks for your understanding & sorry for any inconvenience this has caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-07 13:37 UTC | Major incident: Typeform Platform - Unavailable (this change) | outage |

All Typeform changes: [timeline](https://rewindex.com/company/typeform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie2e8423e606cbc · Markdown: https://rewindex.com/change/ie2e8423e606cbc.md · JSON: https://rewindex.com/api/v1/changes/ie2e8423e606cbc · Generated 2026-10-18T01:30:12.787Z