# Sprout Social: Critical incident: Sprout Social Outage - July 1st

**Summary:** Sprout Social reported a critical web application outage starting July 1, 2025 at 15:21 UTC, with navigation delays and login issues. A fix was implemented by 15:32 UTC; the incident was resolved at 16:07 UTC (45 min duration). The vendor reported the application was inaccessible approximately 15:09–15:24 UTC, preventing customer access during that window. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-01 15:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gt623qccln7l](https://stspg.io/gt623qccln7l)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)
- Versions: before (none: first archived) → after incident\_version:259/59k1vvr21hyb@b80783be80bc
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Sprout Social Outage - July 1st
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-01 15:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-01 16:07 UTC
```

**6. Added: Affected components**

```diff
+ Sprout Social Web Application
```

**7. Added: Update** (investigating) · 2025-07-01 15:21 UTC

```diff
+ Sprout is temporarily unavailable, and our engineers are working to restore access as quickly as possible.  As a result of this outage, you may experience: - Delays navigating the app  - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to receive status updates.
```

**8. Added: Update** (monitoring) · 2025-07-01 15:32 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-07-01 16:07 UTC

```diff
+ This incident has been resolved. The Sprout Social application was inaccessible from approximately 15:09 UTC to 15:24 UTC. We apologize again for any inconvenience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-01 15:21 UTC | Critical incident: Sprout Social Outage - July 1st (this change) | outage |

All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie2b0b221969a7c · Markdown: https://rewindex.com/change/ie2b0b221969a7c.md · JSON: https://rewindex.com/api/v1/changes/ie2b0b221969a7c · Generated 2026-10-18T00:48:53.410Z