# Secureframe: Major incident: Employee onboarding redirect issues

**Summary:** Secureframe reported a major Web Application incident preventing employee onboarding from loading for customers with policies enabled and trainings disabled. It started at 2024-01-29 16:35 UTC and lasted 3 h 12 min, resolving at 2024-01-29 19:47 UTC; a fix was implemented at 01-29 19:43 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-01-29 16:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/135y6vsvc5qm](https://stspg.io/135y6vsvc5qm)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/kgx510ctmsl4@26f284a0d391
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Employee onboarding redirect issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-01-29 16:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-01-29 19:47 UTC
```

**6. Added: Affected components**

```diff
+ Web Application
```

**7. Added: Update** (identified) · 2024-01-29 16:35 UTC

```diff
+ We're experiencing issues loading employee onboarding for customers that have policies enabled and do not have trainings enabled.
```

**8. Added: Update** (monitoring) · 2024-01-29 19:43 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2024-01-29 19:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-01-29 16:35 UTC | Major incident: Employee onboarding redirect issues (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie2598a8052c1b9 · Markdown: https://rewindex.com/change/ie2598a8052c1b9.md · JSON: https://rewindex.com/api/v1/changes/ie2598a8052c1b9 · Generated 2026-10-18T03:55:58.839Z