# Neon: Major incident: Degradation of database operations for projects in AWS us-east-1

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-14 16:16 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c80813b6e0591f72fd0](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c80813b6e0591f72fd0)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c80813b6e0591f72fd0@641bc620e932
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degradation of database operations for projects in AWS us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-14 16:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-14 18:01 UTC
```

**6. Added: Affected components**

```diff
+ Database Connectivity, Project/Branch Operations
```

**7. Added: Update** (investigating) · 2025-10-14 16:16 UTC

```diff
+ Investigating: (16:16) We are aware of an issue affecting projects in AWS us-east-1 and our team is investigating. Investigating: (16:27) We are still investigating the issue, we will provide another update by 5pm UTC. Investigating: (17:02) We have seen improvements in the number of affected projects, however, we're still working on the identifying the cause of the issue. We will update again by 6pm UTC or earlier if the situation warrants it. Identified: (17:46) We have identified the cause of this incident and are working on addressing it. Monitoring: (17:51) The issue is mitigated and we are continuing to monitor the situation.
```

**8. Added: Update** (resolved) · 2025-10-14 18:01 UTC

```diff
+ The issue has been fully resolved. All affected components are operating normally again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-14 16:16 UTC | Major incident: Degradation of database operations for projects in AWS us-east-1 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie23fe9f2fea2d4 · Markdown: https://rewindex.com/change/ie23fe9f2fea2d4.md · JSON: https://rewindex.com/api/v1/changes/ie23fe9f2fea2d4 · Generated 2026-10-18T06:41:41.036Z