# Bitbucket: Major incident: Some Bitbucket customers unable to push and clone

**Summary:** Bitbucket reported a major-impact degradation affecting push and clone operations over Git via HTTPS and Git via SSH for some customers. The incident started at 2025-08-01 08:16 UTC and was resolved at 2025-08-01 09:22 UTC, lasting 1 h 5 min; the vendor confirmed normal service had resumed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-08-01 08:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/t26z2zg3tggk](https://stspg.io/t26z2zg3tggk)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/y98rtwt3q9p1@e21470d01f74
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Bitbucket customers unable to push and clone
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-01 08:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-01 09:22 UTC
```

**6. Added: Affected components**

```diff
+ Git via HTTPS, Git via SSH
```

**7. Added: Update** (investigating) · 2025-08-01 08:16 UTC

```diff
+ We are investigating reports of intermittent errors for some Atlassian Bitbucket Cloud customers. We will provide more details once we identify the root cause.
```

**8. Added: Update** (resolved) · 2025-08-01 09:22 UTC

```diff
+ Between 08:00UTC to 09:00UTC, we experienced degraded performance with push and clone operations for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-01 08:16 UTC | Major incident: Some Bitbucket customers unable to push and clone (this change) | degradation |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie23b9cdf790a84 · Markdown: https://rewindex.com/change/ie23b9cdf790a84.md · JSON: https://rewindex.com/api/v1/changes/ie23b9cdf790a84 · Generated 2026-10-18T03:33:52.597Z