# Wise: Major incident: Service partially unavailable

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-03-19 09:49 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/ygmy6kkq4sgb](https://stspg.io/ygmy6kkq4sgb)
- [Company: Wise](https://rewindex.com/company/wise.md)
- Versions: before (none: first archived) → after incident\_version:759/6ns9d88dgnwq@3ed6d46daaa8
- Change 1 of 1 for this incident

Incident page (full timeline): [Service partially unavailable](https://rewindex.com/company/wise/incidents/6ns9d88dgnwq.md)
## What changed

**1. Added: Title**

```diff
+ Service partially unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-19 09:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-19 10:54 UTC
```

**6. Added: Affected components**

```diff
+ 💱 Account, 🔗 API, 💳 Debit Card, 💸 Payments
```

**7. Added: Update** (investigating) · 2026-03-19 09:49 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-03-19 09:58 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2026-03-19 10:15 UTC

```diff
+ We are currently experiencing a technical issue. As a result, users may experience issues when sending or receiving transfers, or using their debit card. This also affects Wise Platform partners. Our team is working on a fix, and we will continue to provide status updates here.
```

**10. Added: Update** (monitoring) · 2026-03-19 10:44 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2026-03-19 10:54 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-19 09:49 UTC | Major incident: Service partially unavailable (this change) | major |

All Wise changes: [timeline](https://rewindex.com/company/wise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie1b7dc9e78ffa1 · Markdown: https://rewindex.com/change/ie1b7dc9e78ffa1.md · JSON: https://rewindex.com/api/v1/changes/ie1b7dc9e78ffa1 · Generated 2026-10-19T21:44:32.721Z