# Baseten: Major incident: GLM 5.2 Model API partial outage due to provider network failure

**Summary:** Baseten’s GLM 5.2 Model API experienced a major partial outage due to provider network failure, starting 2026-07-18 22:40 UTC and lasting 32 min until resolution at 2026-07-18 23:12 UTC. Dedicated inference was not affected; Baseten reported implementing a fix at 07-18 23:05 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-18 22:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cdtf7k759tkt](https://stspg.io/cdtf7k759tkt)
- [Company: Baseten](https://rewindex.com/company/baseten.md)
- Versions: before (none: first archived) → after incident\_version:3/7m95k31r6w6l@2c42314e5e3d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ GLM 5.2 Model API partial outage due to provider network failure
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-18 22:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-18 23:12 UTC
```

**6. Added: Affected components**

```diff
+ Model APIs
```

**7. Added: Update** (identified) · 2026-07-18 22:40 UTC

```diff
+ Escalated Dedicated inference is *not* affected.
```

**8. Added: Update** (monitoring) · 2026-07-18 23:05 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2026-07-18 23:05 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (resolved) · 2026-07-18 23:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-18 22:40 UTC | Major incident: GLM 5.2 Model API partial outage due to provider network failure (this change) | outage |

All Baseten changes: [timeline](https://rewindex.com/company/baseten/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie19ea77e381cfe · Markdown: https://rewindex.com/change/ie19ea77e381cfe.md · JSON: https://rewindex.com/api/v1/changes/ie19ea77e381cfe · Generated 2026-10-18T02:28:03.408Z