# Drata: Major incident: Guest Admin Access

**Summary:** Drata reported a major Guest Admin Access outage affecting Guest Admins’ ability to view clients within "Business Accounts". It started at 2026-03-16 16:55 UTC and was resolved at 2026-03-16 19:16 UTC, lasting 2 h 20 min. Drata released an update and stated that Guest Admins should now be able to view clients as expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-16 16:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2f94vsn4wsb8](https://stspg.io/2f94vsn4wsb8)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/9w3s562mrmz8@db43604608f9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Guest Admin Access
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-16 16:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-16 19:16 UTC
```

**6. Added: Update** (identified) · 2026-03-16 16:55 UTC

```diff
+ Our team has identified a fix for this issue. We will reach out to update you upon deployment. Thank you for your continued patience.
```

**7. Added: Update** (resolved) · 2026-03-16 19:16 UTC

```diff
+ Our team released an update to address this issue. Guest Admins should now be able to view clients within "Business Accounts" as expected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-16 16:55 UTC | Major incident: Guest Admin Access (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie19bad6f4a420d · Markdown: https://rewindex.com/change/ie19bad6f4a420d.md · JSON: https://rewindex.com/api/v1/changes/ie19bad6f4a420d · Generated 2026-10-18T02:55:39.303Z