# Iterable: Major incident: Intermittent API errors

**Summary:** Iterable reported a major incident affecting Global API Success, with intermittent partial API outages lasting several minutes. The incident started at 2025-01-07 19:56 UTC and was resolved at 2025-01-07 22:10 UTC, lasting 2 h 13 min. Engineers implemented a fix and reported no further API outages. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-01-07 19:56 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fng8jhls6yxg](https://stspg.io/fng8jhls6yxg)
- [Company: Iterable](https://rewindex.com/company/iterable.md)
- Versions: before (none: first archived) → after incident\_version:247/mq6zjspf38d9@8399dc429ab2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent API errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-07 19:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-07 22:10 UTC
```

**6. Added: Affected components**

```diff
+ Global API Success
```

**7. Added: Update** (investigating) · 2025-01-07 19:56 UTC

```diff
+ Our on-call engineers are investigating intermittent partial API outages lasting several minutes over the past couple hours. Our monitoring and alerting first detected the issue near 8:53 am PST. Next update by 1PM PST.
```

**8. Added: Update** (monitoring) · 2025-01-07 21:01 UTC

```diff
+ Our engineering team implemented a fix for the issue and have seen no further API outages.  We are continuing to monitor the situation.
```

**9. Added: Update** (resolved) · 2025-01-07 22:10 UTC

```diff
+ We have not seen further API outages since the last update. This incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-07 19:56 UTC | Major incident: Intermittent API errors (this change) | degradation |

All Iterable changes: [timeline](https://rewindex.com/company/iterable/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie124b2acdb6d55 · Markdown: https://rewindex.com/change/ie124b2acdb6d55.md · JSON: https://rewindex.com/api/v1/changes/ie124b2acdb6d55 · Generated 2026-10-18T01:30:40.178Z