# Drata: Critical incident: Drata app not loading correctly

**Summary:** Drata reported a critical outage preventing access across all app functionality, starting 2026-02-03 19:06 UTC and resolved 2026-02-04 00:04 UTC (4 h 57 min). Drata attributed elevated error rates to upstream Cloudflare incidents; functionality was briefly reported restored before errors returned. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-03 19:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bxwh71nvs9n0](https://stspg.io/bxwh71nvs9n0)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/fsqwf6dtn038@a6fcbd0ee05e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Drata app not loading correctly
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-03 19:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-04 00:04 UTC
```

**6. Added: Update** (investigating) · 2026-02-03 19:06 UTC

```diff
+ We are experiencing elevated error rates affecting across all functionality. Our engineering team is actively investigating and working to restore normal service. We will provide updates as we learn more.
```

**7. Added: Update** (investigating) · 2026-02-03 19:09 UTC

```diff
+ **Status Update - Drata App Access Issues** We are currently experiencing elevated error rates affecting the Drata application at https://app.drata.com/. Users are unable to access the app across all functionality at this time. Our engineering team has been notified and is actively investigating the root cause. Initial analysis indicates the issue may be related to a recent deployment coinciding with a recent Cloudflare issue. At this time, we have no indication that background processing such as syncs or autopilot functionality have been affected. Our API infrastructure remains operational. Thank you for your patience as we work through this issue.
```

**8. Added: Update** (investigating) · 2026-02-03 19:23 UTC

```diff
+ Drata functionality has been restored. The elevated error rates were caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/jk2mx637l9k9) which has now been resolved. All systems are operating normally.
```

**9. Added: Update** (investigating) · 2026-02-03 19:57 UTC

```diff
+ Drata functionality is currently affected by elevated error rates caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/m1xvmqf37z97)
```

**10. Added: Update** (resolved) · 2026-02-04 00:04 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-03 19:06 UTC | Critical incident: Drata app not loading correctly (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie123eec49fbe4b · Markdown: https://rewindex.com/change/ie123eec49fbe4b.md · JSON: https://rewindex.com/api/v1/changes/ie123eec49fbe4b · Generated 2026-10-18T03:55:43.051Z