# Snyk: Major incident: Degraded Performance SNYK-US-01

**Summary:** Snyk reported major performance degradation in SNYK-US-01 (app.snyk.io), with increased UI, API, CLI, SCM project and PR Check latency; some tests could time out and fail. It started 2026-06-22 22:21 UTC and was resolved 2026-06-24 21:34 UTC, lasting 47 h 13 min. Mitigation improved success rates and latency and reduced the backlog. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-22 22:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/y89437sptt35](https://stspg.io/y89437sptt35)
- [Company: Snyk](https://rewindex.com/company/snyk.md)
- Versions: before (none: first archived) → after incident\_version:318/jf9lq4jlt4tp@4cee4822f462
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded Performance SNYK-US-01
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-22 22:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-24 21:34 UTC
```

**6. Added: Affected components**

```diff
+ Snyk AppRisk, Snyk Code, Snyk Container, Snyk IaC, Snyk Open Source, SNYK-US-01 (app.snyk.io) - Snyk AppRisk, SNYK-US-01 (app.snyk.io) - Snyk Code, SNYK-US-01 (app.snyk.io) - Snyk Container, SNYK-US-01 (app.snyk.io) - Snyk IaC, SNYK-US-01 (app.snyk.io) - Snyk Open Source
```

**7. Added: Update** (identified) · 2026-06-22 22:21 UTC

```diff
+ Our engineering team is currently investigating reports of degraded performance in the SNYK-US-01 US Multi-tenant environment (app.snyk.io). We are actively working to isolate the cause and will provide updates as we the investigation progresses.
```

**8. Added: Update** (identified) · 2026-06-22 23:06 UTC

```diff
+ Snyk engineers are continuing their investigation. We have applied initial mitigation steps and are seeing signs of recovery, though some performance degradation persists. Our teams remain focused on a full resolution, and we will share another update shortly.
```

**9. Added: Update** (identified) · 2026-06-23 00:52 UTC

```diff
+ Snyk Engineering is continuing to investigate the issue. Mitigation steps are progressing but will take some time to be fully effective. Current scope of effect: * Customers may notice increased latency across the Snyk UI platform, as well as API, CLI, SCM based projects and PR Checks.   * Due to the increased latency, some tests may be observed to timeout and fail.  * There is currently no known observed impact to analytics and reporting.  This issue is not affecting other environments. We will continue to work on mitigation efforts and provide updates as the issue progresses.
```

**10. Added: Update** (monitoring) · 2026-06-23 02:34 UTC

```diff
+ Mitigation steps have been completed and are showing immediate improvements in success rate and latency, and are burning down the backlog. We will maintain a period of monitoring for continued stability.
```

**11. Added: Update** (monitoring) · 2026-06-23 10:53 UTC

```diff
+ We are continuing our monitoring throughout today to ensure services remain stable.
```

**12. Added: Update** (resolved) · 2026-06-24 21:34 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-22 22:21 UTC | Major incident: Degraded Performance SNYK-US-01 (this change) | degradation |

All Snyk changes: [timeline](https://rewindex.com/company/snyk/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie093e627032699 · Markdown: https://rewindex.com/change/ie093e627032699.md · JSON: https://rewindex.com/api/v1/changes/ie093e627032699 · Generated 2026-10-18T00:04:56.078Z