# Rippling: Major incident: Degraded performance in Payroll

**Summary:** Rippling reported major degraded performance in its Payroll application starting 2026-01-14 20:54 UTC, lasting 3 h 19 min until resolution at 2026-01-15 00:13 UTC. A fix was implemented and monitoring began at 01-14 23:27 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-01-14 20:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/b77r71j4h1z3](https://stspg.io/b77r71j4h1z3)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/vx9hb6pqjjpm@15748f4ed1ca
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded performance in Payroll
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-14 20:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-15 00:13 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (investigating) · 2026-01-14 20:54 UTC

```diff
+ We are currently experiencing degraded performance in our Payroll application. We are investigating this issue.
```

**8. Added: Update** (monitoring) · 2026-01-14 23:27 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-01-15 00:13 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-14 20:54 UTC | Major incident: Degraded performance in Payroll (this change) | degradation |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie08344230f704f · Markdown: https://rewindex.com/change/ie08344230f704f.md · JSON: https://rewindex.com/api/v1/changes/ie08344230f704f · Generated 2026-10-18T03:29:41.397Z