# Rippling: Major incident: Products partially degraded

**Summary:** Rippling reported major degradation affecting the Rippling App, with higher-than-usual error rates across products starting 2026-10-15 19:07 UTC. The vendor identified the impacted subsystem and reported mitigation and full recovery at 2026-10-15 20:08 UTC; the incident was resolved at 2026-10-15 20:55 UTC, lasting 1 h 47 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-15 19:07 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2hct5w1ktdjt](https://stspg.io/2hct5w1ktdjt)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/4z5mln4mdtmj@e9c50b8c02b0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Products partially degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-15 19:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-15 20:55 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (investigating) · 2026-10-15 19:07 UTC

```diff
+ We are experiencing higher than usual error rates across our products. We've identified the impacted subsystem and mitigation is in progress.
```

**8. Added: Update** (monitoring) · 2026-10-15 20:08 UTC

```diff
+ We mitigated the issue and are fully recovered.
```

**9. Added: Update** (resolved) · 2026-10-15 20:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-15 19:07 UTC | Major incident: Products partially degraded (this change) | degradation |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie03552f76215e9 · Markdown: https://rewindex.com/change/ie03552f76215e9.md · JSON: https://rewindex.com/api/v1/changes/ie03552f76215e9 · Generated 2026-10-17T23:52:32.092Z