# imgix: Major incident: Increased errors for new render requests (Rendering & Legacy video APIs)

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-06-04 14:44 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/63l4pyl0dyw3](https://stspg.io/63l4pyl0dyw3)
- [Company: imgix](https://rewindex.com/company/imgix.md)
- Versions: before (none: first archived) → after incident\_version:760/2rt4mh8dmr1c@32f9e6db3a79
- Change 1 of 1 for this incident

Incident page (full timeline): [Increased errors for new render requests (Rendering & Legacy video APIs)](https://rewindex.com/company/imgix/incidents/2rt4mh8dmr1c.md)
## What changed

**1. Added: Title**

```diff
+ Increased errors for new render requests (Rendering & Legacy video APIs)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-04 14:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-04 16:54 UTC
```

**6. Added: Affected components**

```diff
+ Rendering Infrastructure
```

**7. Added: Update** (investigating) · 2026-06-04 14:44 UTC

```diff
+ We are currently investigating increased 5xx errors for new image and legacy video render requests.
```

**8. Added: Update** (identified) · 2026-06-04 14:52 UTC

```diff
+ We have identified a correlation with an ongoing Google Cloud incident, which reports degradation for VM services in multiple locations. We continue monitoring errors rates and updates from Google Cloud.
```

**9. Added: Update** (identified) · 2026-06-04 15:45 UTC

```diff
+ We are seeing a large reduction in error rates. We will continue to monitor for updates.
```

**10. Added: Update** (monitoring) · 2026-06-04 16:00 UTC

```diff
+ Error rates have subsided to normal levels. We will continue to monitor for updates.
```

**11. Added: Update** (resolved) · 2026-06-04 16:54 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-04 14:44 UTC | Major incident: Increased errors for new render requests (Rendering & Legacy video APIs) (this change) | major |

All imgix changes: [timeline](https://rewindex.com/company/imgix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/idff09b93b89853 · Markdown: https://rewindex.com/change/idff09b93b89853.md · JSON: https://rewindex.com/api/v1/changes/idff09b93b89853 · Generated 2026-10-20T00:48:36.887Z