# Canva: Major incident: Some users may experience errors while accessing Canva Design Agent

**Summary:** Some users experienced errors accessing Canva Design Agent in a major-impact incident from 2026-06-22 04:16 UTC to 2026-06-22 07:28 UTC, lasting 3 h 12 min. Canva reported identifying the issue and implementing a fix, then marked the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-22 04:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/34xsdvbprxvj](https://stspg.io/34xsdvbprxvj)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/jr6qvzfw8h1f@0b95dea2a6d5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may experience errors while accessing Canva Design Agent
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-22 04:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-22 07:28 UTC
```

**6. Added: Update** (identified) · 2026-06-22 04:16 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**7. Added: Update** (resolved) · 2026-06-22 07:28 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-22 04:16 UTC | Major incident: Some users may experience errors while accessing Canva Design Agent (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/idfdbbcc74475b9 · Markdown: https://rewindex.com/change/idfdbbcc74475b9.md · JSON: https://rewindex.com/api/v1/changes/idfdbbcc74475b9 · Generated 2026-10-18T02:54:43.406Z