# Wise: Major incident: Apple Pay issues for Mastercard users in Malaysia

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-01-22 13:47 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/lfxjrl7g1yrc](https://stspg.io/lfxjrl7g1yrc)
- [Company: Wise](https://rewindex.com/company/wise.md)
- Versions: before (none: first archived) → after incident\_version:759/3pqs6z6h33f8@c3b4a51f3ea6
- Change 1 of 1 for this incident

Incident page (full timeline): [Apple Pay issues for Mastercard users in Malaysia](https://rewindex.com/company/wise/incidents/3pqs6z6h33f8.md)
## What changed

**1. Added: Title**

```diff
+ Apple Pay issues for Mastercard users in Malaysia
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-22 13:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-23 11:07 UTC
```

**6. Added: Affected components**

```diff
+ 💳 Debit Card, 📱 Mobile App
```

**7. Added: Update** (identified) · 2026-01-22 13:47 UTC

```diff
+ We have identified an issue that is preventing customers in Malaysia from adding their Mastercard cards to Apple Pay. Our team is working on a fix, and we will continue to provide status updates here.
```

**8. Added: Update** (identified) · 2026-01-22 19:47 UTC

```diff
+ Our teams continue to work on a fix for this issue. We will continue to provide status updates here.
```

**9. Added: Update** (identified) · 2026-01-23 10:18 UTC

```diff
+ We have identified that this issue is related to a third-party provider. We are in direct contact with them to resolve the matter. Our team is working on a fix, and we will continue to provide status updates here.
```

**10. Added: Update** (resolved) · 2026-01-23 11:07 UTC

```diff
+ This issue has been resolved and Apple Pay services for Mastercard users in Malaysia are now fully restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-22 13:47 UTC | Major incident: Apple Pay issues for Mastercard users in Malaysia (this change) | major |

All Wise changes: [timeline](https://rewindex.com/company/wise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idfc9c90627a115 · Markdown: https://rewindex.com/change/idfc9c90627a115.md · JSON: https://rewindex.com/api/v1/changes/idfc9c90627a115 · Generated 2026-10-19T21:43:48.615Z