# Salesforce: Major incident: Salesforce Unified Messaging Service Disruption: Salesforce Unified Messaging

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-18 06:39 UTC · Detected: 2026-10-18 05:29 UTC
- [Source: https://status.salesforce.com/incidents/20003294](https://status.salesforce.com/incidents/20003294)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003294@21e08d24f51e
- Change 1 of 1 for this incident

Incident page (full timeline): [Salesforce Unified Messaging Service Disruption: Salesforce Unified Messaging](https://rewindex.com/company/salesforce/incidents/20003294.md)
## What changed

**1. Added: Title**

```diff
+ Salesforce Unified Messaging Service Disruption: Salesforce Unified Messaging
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-18 06:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-18 15:05 UTC
```

**6. Added: Affected components**

```diff
+ 10 instances, Salesforce Unified Messaging
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-18 06:39 UTC | Major incident: Salesforce Unified Messaging Service Disruption: Salesforce Unified Messaging (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/idf4aabf9abe669 · Markdown: https://rewindex.com/change/idf4aabf9abe669.md · JSON: https://rewindex.com/api/v1/changes/idf4aabf9abe669 · Generated 2026-10-18T12:19:06.639Z