# Greenhouse: Major incident: Degraded performance and delayed search results in Greenhouse Recruiting

**Summary:** Greenhouse reported a major incident affecting job boards and search-related requests in Greenhouse Recruiting, causing slow or incomplete search results. It ran from 2026-02-17 23:33 UTC to 2026-02-18 00:18 UTC (45 min). Greenhouse implemented a fix and confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-02-17 23:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/781y2593wnln](https://stspg.io/781y2593wnln)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before (none: first archived) → after incident\_version:227/hkm0jchrhndj@fbac33995ce0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded performance and delayed search results in Greenhouse Recruiting
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-17 23:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-18 00:18 UTC
```

**6. Added: Affected components**

```diff
+ Greenhouse Job Boards, Greenhouse Recruiting - Silo 1, Greenhouse Recruiting - Silo 101, Greenhouse Recruiting - Silo 2, Greenhouse Recruiting - Silo 201, Greenhouse Recruiting - Silo 3, Greenhouse Recruiting - Silo 4, Greenhouse Recruiting - Silo 5, Greenhouse Recruiting - Silo 6, Greenhouse Recruiting - Silo 7, Greenhouse Recruiting - Silo 8, Greenhouse Recruiting - Silo 9, Silo 1, Silo 101, Silo 2, Silo 201, Silo 3, Silo 4, Silo 5, Silo 6, Silo 7, Silo 8, Silo 9
```

**7. Added: Update** (investigating) · 2026-02-17 23:33 UTC

```diff
+ We are investigating an issue causing degraded performance with job boards and errors with search-related requests. Some customers may see slow or incomplete search results.
```

**8. Added: Update** (investigating) · 2026-02-17 23:34 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2026-02-18 00:05 UTC

```diff
+ A fix has been implemented, performance and search results should be operating normally . We are closely monitoring performance and will provide a final update once the issue is fully resolved.
```

**10. Added: Update** (resolved) · 2026-02-18 00:18 UTC

```diff
+ The issue has been resolved and we are no longer seeing any issues with degraded performance.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-17 23:33 UTC | Major incident: Degraded performance and delayed search results in Greenhouse Recruiting (this change) | degradation |

All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/idead8291fcad45 · Markdown: https://rewindex.com/change/idead8291fcad45.md · JSON: https://rewindex.com/api/v1/changes/idead8291fcad45 · Generated 2026-10-18T01:52:35.451Z