# Runway: Major incident: Significant delays in asset generation

**Summary:** Runway reported a major asset-generation degradation affecting App, Backend and Public API from 2025-12-05 02:35 UTC to 2025-12-05 03:51 UTC, lasting 1 h 15 min. Users faced significant delays and generation failures; a fix was deployed, with Gen4 Turbo backlog-related queue delays noted before full resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-12-05 02:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jskfb7kkc7gk](https://stspg.io/jskfb7kkc7gk)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/641pd61ynb0k@7532ba95f6af
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Significant delays in asset generation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 02:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 03:51 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2025-12-05 02:35 UTC

```diff
+ Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
```

**8. Added: Update** (investigating) · 2025-12-05 02:57 UTC

```diff
+ We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.
```

**9. Added: Update** (investigating) · 2025-12-05 03:12 UTC

```diff
+ We're continuing to investigate the issue. A significant number of generations are currently failing to process.
```

**10. Added: Update** (monitoring) · 2025-12-05 03:27 UTC

```diff
+ We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.
```

**11. Added: Update** (monitoring) · 2025-12-05 03:45 UTC

```diff
+ All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.
```

**12. Added: Update** (resolved) · 2025-12-05 03:51 UTC

```diff
+ The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 02:35 UTC | Major incident: Significant delays in asset generation (this change) | degradation |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ide982486b107a0 · Markdown: https://rewindex.com/change/ide982486b107a0.md · JSON: https://rewindex.com/api/v1/changes/ide982486b107a0 · Generated 2026-10-18T03:55:47.084Z