# Gorgias: Major incident: Delay in processing of instagram and facebook messages and other events

> Major incident: Delay in processing of instagram and facebook messages and other events. Detected 2026-11-05 by Rewindex: what changed on Gorgias’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ide46040b2d0d78
Last updated: 2026-11-05T15:24:03Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-05 15:21 UTC · Detected: 2026-11-05 15:24 UTC
- [Source: https://status.gorgias.com/incidents/l78qg3vf93bf](https://status.gorgias.com/incidents/l78qg3vf93bf)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/l78qg3vf93bf@0366fe2dbcb6
- Change 1 of 4 for this incident

Incident page (full timeline): [Delay in processing of instagram and facebook messages and other events](https://rewindex.com/company/gorgias/incidents/l78qg3vf93bf.md)
## What changed

**1. Added: Title**

```diff
+ Delay in processing of instagram and facebook messages and other events
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-05 15:21 UTC
```

**5. Added: Update** (investigating) · 2026-11-05 15:21 UTC

```diff
+ We are currently investigating this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-05 15:21 UTC | Major incident: Delay in processing of instagram and facebook messages and other events (this change) | major |
| 2026-11-05 15:34 UTC | [Incident updated: Delay in processing of instagram and facebook messages and other events](https://rewindex.com/change/r744fccf7aff5da.md) |  |
| 2026-11-05 17:03 UTC | [Incident updated: Delay in processing of instagram and facebook messages, comments and other events](https://rewindex.com/change/ra265db6406a389.md) |  |
| 2026-11-05 18:33 UTC | [Incident updated: Delay in processing of instagram and facebook messages, comments and other events](https://rewindex.com/change/re88aa39919c495.md) |  |

Next: [change](https://rewindex.com/change/r744fccf7aff5da.md) · All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Delay in processing of instagram and facebook messages and other events on Gorgias’s status page, changed 2026-11-05 15:21 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/ide46040b2d0d78
- Citation: Gorgias, “Major incident: Delay in processing of instagram and facebook messages and other events” (2026-11-05 15:21 UTC). Archived by Rewindex: https://rewindex.com/change/ide46040b2d0d78 (CC BY 4.0).
- Markdown link: `[Gorgias: Major incident: Delay in processing of instagram and facebook messages and other events (2026-11-05)](https://rewindex.com/change/ide46040b2d0d78)`


---
Canonical: https://rewindex.com/change/ide46040b2d0d78 · Markdown: https://rewindex.com/change/ide46040b2d0d78.md · JSON: https://rewindex.com/api/v1/changes/ide46040b2d0d78 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T19:26:13.717Z