# Flagsmith: Critical incident: Flagsmith dashboard not loading

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2025-06-18 13:46 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/btvg0ts5cq2s](https://stspg.io/btvg0ts5cq2s)
- [Company: Flagsmith](https://rewindex.com/company/flagsmith.md)
- Versions: before (none: first archived) → after incident\_version:734/ck50t41c2pqq@72724c49ff9e
- Change 1 of 1 for this incident

Incident page (full timeline): [Flagsmith dashboard not loading](https://rewindex.com/company/flagsmith/incidents/ck50t41c2pqq.md)
## What changed

**1. Added: Title**

```diff
+ Flagsmith dashboard not loading
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-18 13:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-18 19:43 UTC
```

**6. Added: Affected components**

```diff
+ Admin Dashboard
```

**7. Added: Update** (investigating) · 2025-06-18 13:46 UTC

```diff
+ We are currently investigating alerts that app.flagsmith.com is not loading.
```

**8. Added: Update** (investigating) · 2025-06-18 13:47 UTC

```diff
+ It appears that the issue is related to our third party hosting provider for the Flagsmith dashboard. We are following up with them.
```

**9. Added: Update** (monitoring) · 2025-06-18 13:52 UTC

```diff
+ It looks like the issue has been resolved on the provider's side. We are monitoring and validating.
```

**10. Added: Update** (monitoring) · 2025-06-18 13:52 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2025-06-18 19:43 UTC

```diff
+ The incident on the third party system was resolved at 15.11 UTC.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-18 13:46 UTC | Critical incident: Flagsmith dashboard not loading (this change) | critical |

All Flagsmith changes: [timeline](https://rewindex.com/company/flagsmith/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ide429054969abc · Markdown: https://rewindex.com/change/ide429054969abc.md · JSON: https://rewindex.com/api/v1/changes/ide429054969abc · Generated 2026-10-20T00:00:14.256Z