# Gusto: Critical incident: We are aware that some customers may be experiencing issues accessing Gusto.com.

**Summary:** Gusto reported a critical incident affecting access to Gusto.com, with the API and Gusto.com website listed as affected components. It started at 2025-06-26 18:45 UTC and was resolved at 2025-06-26 20:32 UTC, lasting 1 h 47 min; Gusto reported implementing a fix at 19:28 UTC but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-26 18:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0w8f3vn14dnr](https://stspg.io/0w8f3vn14dnr)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/w3pz9xt8f6v8@6c3682f0ee1f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are aware that some customers may be experiencing issues accessing Gusto.com.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-26 18:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-26 20:32 UTC
```

**6. Added: Affected components**

```diff
+ API, Gusto.com website
```

**7. Added: Update** (investigating) · 2025-06-26 18:45 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-06-26 18:55 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-06-26 19:00 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2025-06-26 19:28 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-06-26 20:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-26 18:45 UTC | Critical incident: We are aware that some customers may be experiencing issues accessing Gusto.com. (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idd2d16f64f7b4c · Markdown: https://rewindex.com/change/idd2d16f64f7b4c.md · JSON: https://rewindex.com/api/v1/changes/idd2d16f64f7b4c · Generated 2026-10-18T02:25:48.535Z