# Devin (Cognition): Major incident: Service disruption for customers using non default linux distros in VPC deployments

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-05-14 15:01 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/psyzsf3d0dxm](https://stspg.io/psyzsf3d0dxm)
- [Company: Devin (Cognition)](https://rewindex.com/company/devin.md)
- Versions: before (none: first archived) → after incident\_version:676/9g0wd5s3flhc@9ea92cd24ee7
- Change 1 of 1 for this incident

Incident page (full timeline): [Service disruption for customers using non default linux distros in VPC deployments](https://rewindex.com/company/devin/incidents/9g0wd5s3flhc.md)
## What changed

**1. Added: Title**

```diff
+ Service disruption for customers using non default linux distros in VPC deployments
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-14 15:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-14 15:40 UTC
```

**6. Added: Affected components**

```diff
+ Agent, Cloud Agent
```

**7. Added: Update** (investigating) · 2026-05-14 15:01 UTC

```diff
+ We are experiencing a service disruption to a subset of customers using non-default (Amazon Linux, RHEL) distros in VPC environments. A fix has been identified and being released.
```

**8. Added: Update** (resolved) · 2026-05-14 15:40 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-14 15:01 UTC | Major incident: Service disruption for customers using non default linux distros in VPC deployments (this change) | major |

All Devin (Cognition) changes: [timeline](https://rewindex.com/company/devin/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/idd0f3d6717dfd4 · Markdown: https://rewindex.com/change/idd0f3d6717dfd4.md · JSON: https://rewindex.com/api/v1/changes/idd0f3d6717dfd4 · Generated 2026-10-19T23:59:46.761Z