# Salesforce: Major incident: Tableau Service Disruption: Analytics Cloud

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-02 13:15 UTC · Detected: 2026-10-18 05:29 UTC
- [Source: https://status.salesforce.com/incidents/20003295](https://status.salesforce.com/incidents/20003295)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003295@3e6ace651ee6
- Change 1 of 1 for this incident

Incident page (full timeline): [Tableau Service Disruption: Analytics Cloud](https://rewindex.com/company/salesforce/incidents/20003295.md)
## What changed

**1. Added: Title**

```diff
+ Tableau Service Disruption: Analytics Cloud
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-02 13:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-02 14:16 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Analytics Cloud
```

**7. Added: Update** (update) · 2025-10-02 15:17 UTC

```diff
+ Investigations highlighted a database connectivity issue; however, the impact began to self-resolve before we could identify the trigger. Customers may now begin to see signs of recovery.  We are actively monitoring connectivity and functionality and will provide you with an update in 30 minutes or sooner if we have more information.
```

**8. Added: Update** (update) · 2025-10-02 15:17 UTC

```diff
+ The issue has self-resolved, and all services are now fully restored. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and a preventive action to avoid a repeat. We apologize for how you and your business may have been affected by this incident. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-02 13:15 UTC | Major incident: Tableau Service Disruption: Analytics Cloud (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idd0d792a9f1f0c · Markdown: https://rewindex.com/change/idd0d792a9f1f0c.md · JSON: https://rewindex.com/api/v1/changes/idd0d792a9f1f0c · Generated 2026-10-18T11:25:15.085Z