# ActiveCampaign: Critical incident: ActiveCampaign Platform Instability

**Summary:** ActiveCampaign reported critical platform instability affecting API Availability in APAC, EU and US regions, plus Site - Tracking and Tracking. The incident started at 2026-07-27 19:53 UTC and was resolved at 2026-07-27 21:15 UTC, lasting 1 h 22 min. The vendor identified the issue but did not specify a cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 19:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nm9ztt09qml8](https://stspg.io/nm9ztt09qml8)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/hxdzwv3gq3qy@2e3fc86301fa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ActiveCampaign Platform Instability
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 19:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 21:15 UTC
```

**6. Added: Affected components**

```diff
+ APAC Region - API Availability, API Availability, EU Region - API Availability, Site - Tracking, Tracking, US Region - API Availability
```

**7. Added: Update** (investigating) · 2026-07-27 19:53 UTC

```diff
+ ActiveCampaign is experiencing platform instability at this time.  Teams are investigating root cause at this time.
```

**8. Added: Update** (identified) · 2026-07-27 20:05 UTC

```diff
+ The issue has been identified and we are working to recover.
```

**9. Added: Update** (identified) · 2026-07-27 20:21 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (resolved) · 2026-07-27 21:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 19:53 UTC | Critical incident: ActiveCampaign Platform Instability (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idce19230b4d497 · Markdown: https://rewindex.com/change/idce19230b4d497.md · JSON: https://rewindex.com/api/v1/changes/idce19230b4d497 · Generated 2026-10-18T02:31:27.331Z