# Lever: Critical incident: Lever Sandbox Down

**Summary:** Lever reported a critical Sandbox outage starting 2025-12-03 13:50 UTC, affecting customers’ ability to log in to sandbox environments. A fix was implemented by 2025-12-03 14:13 UTC, and the incident was resolved at 2025-12-03 14:31 UTC after 41 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-03 13:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wl0kb3kc1kt0](https://stspg.io/wl0kb3kc1kt0)
- [Company: Lever](https://rewindex.com/company/lever.md)
- Versions: before (none: first archived) → after incident\_version:230/440fkvsghr6h@7ecdf76065c3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Lever Sandbox Down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-03 13:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-03 14:31 UTC
```

**6. Added: Affected components**

```diff
+ Sandbox
```

**7. Added: Update** (investigating) · 2025-12-03 13:50 UTC

```diff
+ We’ve identified a potential issue affecting Sandbox environment accessibility, and our team is currently investigating. We’ll share additional updates as soon as more information becomes available.
```

**8. Added: Update** (monitoring) · 2025-12-03 14:13 UTC

```diff
+ A fix has been implemented for the issue causing Lever's Sandbox environment to be down. Customers should now be able to log in to sandbox environments. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
```

**9. Added: Update** (resolved) · 2025-12-03 14:31 UTC

```diff
+ The issue causing Lever's Sandbox environment to go down has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-03 13:50 UTC | Critical incident: Lever Sandbox Down (this change) | outage |

All Lever changes: [timeline](https://rewindex.com/company/lever/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/idcb17cf90d3d8b · Markdown: https://rewindex.com/change/idcb17cf90d3d8b.md · JSON: https://rewindex.com/api/v1/changes/idcb17cf90d3d8b · Generated 2026-10-18T02:54:47.968Z