# Orb: Major incident: Elevated error rates on subscription related endpoints

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-01-28 23:00 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/ycsxg9n39wb0](https://stspg.io/ycsxg9n39wb0)
- [Company: Orb](https://rewindex.com/company/orb.md)
- Versions: before (none: first archived) → after incident\_version:752/4jlz34tz8208@4c2027b481e2
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated error rates on subscription related endpoints](https://rewindex.com/company/orb/incidents/4jlz34tz8208.md)
## What changed

**1. Added: Title**

```diff
+ Elevated error rates on subscription related endpoints
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-28 23:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-28 23:00 UTC
```

**6. Added: Update** (resolved) · 2025-01-28 23:00 UTC

```diff
+ Between 23:09 and 23:17 UTC, an unintended process caused elevated contention in our databases, leading to elevated response times and error rates. This incident has since been resolved. Event ingestion endpoints were not affected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-28 23:00 UTC | Major incident: Elevated error rates on subscription related endpoints (this change) | major |

All Orb changes: [timeline](https://rewindex.com/company/orb/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idc889749d9535a · Markdown: https://rewindex.com/change/idc889749d9535a.md · JSON: https://rewindex.com/api/v1/changes/idc889749d9535a · Generated 2026-10-20T00:01:00.535Z