# Gorgias: Major incident: Mobile Application Unavailability

> Gorgias reported a major mobile app outage starting 2026-10-30 20:07 UTC: the app had trouble connecting to Gorgias servers. It was still open when archived, open for 0 min at the last update. Gorgias was pushing a new version to the Play Store and App Store and advised customers to install the late

Canonical: https://rewindex.com/change/idc66e8a83738a0
Last updated: 2026-10-30T20:13:43Z

**Summary:** Gorgias reported a major mobile app outage starting 2026-10-30 20:07 UTC: the app had trouble connecting to Gorgias servers. It was still open when archived, open for 0 min at the last update. Gorgias was pushing a new version to the Play Store and App Store and advised customers to install the latest version. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-30 20:07 UTC · Detected: 2026-10-30 20:13 UTC
- [Source: https://status.gorgias.com/incidents/s369t8v416cx](https://status.gorgias.com/incidents/s369t8v416cx)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/s369t8v416cx@335d06ab2d66
- Change 1 of 3 for this incident

Incident page (full timeline): [Mobile Application Unavailability](https://rewindex.com/company/gorgias/incidents/s369t8v416cx.md)
## What changed

**1. Added: Title**

```diff
+ Mobile Application Unavailability
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-10-30 20:07 UTC
```

**5. Added: Affected components**

```diff
+ Helpdesk - Mobile Apps, Mobile Apps
```

**6. Added: Update** (identified) · 2026-10-30 20:07 UTC

```diff
+ The Gorgias mobile app has trouble connecting to the Gorgias servers. A new version is being pushed to the Play Store and App Store; make sure you have the latest version installed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-30 20:07 UTC | Major incident: Mobile Application Unavailability (this change) | outage |
| 2026-10-30 20:43 UTC | [Incident updated: Mobile app authentication](https://rewindex.com/change/r414bcda6d52465.md) | Normal progress |
| 2026-10-30 22:23 UTC | [Incident updated: Mobile app authentication](https://rewindex.com/change/r54d530b31b0a93.md) | Normal progress |

Next: [change](https://rewindex.com/change/r414bcda6d52465.md) · All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/idc66e8a83738a0 · Markdown: https://rewindex.com/change/idc66e8a83738a0.md · JSON: https://rewindex.com/api/v1/changes/idc66e8a83738a0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T11:28:57.793Z