# Brex: Critical incident: Intermittent errors on the Brex dashboard

**Summary:** Brex reported a critical incident causing intermittent dashboard access issues from 2026-08-11 17:16 UTC to 2026-08-11 19:12 UTC, lasting 1 h 56 min. Brex reported a fix in place at 18:17 UTC and subsequently marked the incident resolved; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-11 17:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bhzch7gp1j27](https://stspg.io/bhzch7gp1j27)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/jgz5v1m83q8k@efb962d387eb
- Change 1 of 1 for this incident

Incident page (full timeline): [Intermittent errors on the Brex dashboard](https://rewindex.com/company/brex/incidents/jgz5v1m83q8k.md)
## What changed

**1. Added: Title**

```diff
+ Intermittent errors on the Brex dashboard
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-11 17:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-11 19:12 UTC
```

**6. Added: Update** (investigating) · 2026-08-11 17:16 UTC

```diff
+ Customers may experience intermittent issues accessing the Brex dashboard. Our team is investigating and working to restore normal service.
```

**7. Added: Update** (identified) · 2026-08-11 17:51 UTC

```diff
+ Our team has identified the issue and are working to restore normal service.
```

**8. Added: Update** (identified) · 2026-08-11 18:17 UTC

```diff
+ We have identified the issue and have a fix in place
```

**9. Added: Update** (monitoring) · 2026-08-11 18:17 UTC

```diff
+ We have identified the issue and have a fix in place
```

**10. Added: Update** (resolved) · 2026-08-11 19:12 UTC

```diff
+ We have resolved the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-11 17:16 UTC | Critical incident: Intermittent errors on the Brex dashboard (this change) | degradation |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idc036cd5fd31c2 · Markdown: https://rewindex.com/change/idc036cd5fd31c2.md · JSON: https://rewindex.com/api/v1/changes/idc036cd5fd31c2 · Generated 2026-10-19T03:01:11.055Z