# Jira: Major incident: Fields missing across Jira Work Items for some users

> Jira reported a major incident starting 2026-11-02 00:10 UTC: fields were missing across Work Items for some users, affecting searches and automations using those fields. The incident was still open when archived, open for 0 min at the last update; Jira was investigating, with no cause or fix stated

Canonical: https://rewindex.com/change/idb67820bd6cb97
Last updated: 2026-11-02T00:13:44Z

**Summary:** Jira reported a major incident starting 2026-11-02 00:10 UTC: fields were missing across Work Items for some users, affecting searches and automations using those fields. The incident was still open when archived, open for 0 min at the last update; Jira was investigating, with no cause or fix stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-02 00:10 UTC · Detected: 2026-11-02 00:13 UTC
- [Source: https://jira-software.status.atlassian.com/incidents/1blzrf38268l](https://jira-software.status.atlassian.com/incidents/1blzrf38268l)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before (none: first archived) → after incident\_version:103/1blzrf38268l@b4f66e7a598a
- Change 1 of 3 for this incident

Incident page (full timeline): [Fields missing across Jira Work Items for some users](https://rewindex.com/company/jira/incidents/1blzrf38268l.md)
## What changed

**1. Added: Title**

```diff
+ Fields missing across Jira Work Items for some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-02 00:10 UTC
```

**5. Added: Affected components**

```diff
+ Automation for Jira, Search, Viewing content
```

**6. Added: Update** (investigating) · 2026-11-02 00:10 UTC

```diff
+ We are aware of an issue that is currently impacting fields across Work Items in Jira family products, including impacts to searching and automations on these fields. We are investigating with urgency and will update within one hour or sooner if we have further information to share.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 00:10 UTC | Major incident: Fields missing across Jira Work Items for some users (this change) | outage |
| 2026-11-02 00:33 UTC | [Incident updated: Fields missing across Jira Work Items for some users](https://rewindex.com/change/r38545f421d3ca8.md) | Normal progress |
| 2026-11-02 00:43 UTC | [Incident updated: Fields missing across Jira Work Items for some users](https://rewindex.com/change/r5f780cc69becab.md) | Normal progress |

Next: [change](https://rewindex.com/change/r38545f421d3ca8.md) · All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idb67820bd6cb97 · Markdown: https://rewindex.com/change/idb67820bd6cb97.md · JSON: https://rewindex.com/api/v1/changes/idb67820bd6cb97 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T11:14:05.356Z