# RevenueCat: Major incident: Increased error rate on our API

**Summary:** RevenueCat reported a major incident with increased API and dashboard errors from 2026-02-10 20:45 UTC to 2026-02-11 00:35 UTC, lasting 3 h 50 min. RevenueCat suspected a Cloudfront issue, applied an emergency mitigation, and purged the DNS cache; SDK APIs recovered, while DNS caching prolonged errors for some users before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-10 20:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ky0p5nqq6qwq](https://stspg.io/ky0p5nqq6qwq)
- [Company: RevenueCat](https://rewindex.com/company/revenuecat.md)
- Versions: before (none: first archived) → after incident\_version:205/xfpbjbrggvjc@8d8c70758e27
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error rate on our API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-10 20:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-11 00:35 UTC
```

**6. Added: Affected components**

```diff
+ API Uptime, Charts, Collaborators, Customer Lists, Dashboard - Charts, Dashboard - Collaborators, Dashboard - Customer Lists, Dashboard - Experiments, Dashboard - Login, Dashboard - Overview, Dashboard - Paywalls Editor, Experiments, Login, Overview, Paywalls Editor
```

**7. Added: Update** (investigating) · 2026-02-10 20:45 UTC

```diff
+ We're currently investigating an increased error rate on some of our APIs.
```

**8. Added: Update** (investigating) · 2026-02-10 21:02 UTC

```diff
+ We believe we have identified an issue with Cloudfront, and we have applied an emergency mitigation. We're seeing recovery on SDK APIs.
```

**9. Added: Update** (monitoring) · 2026-02-10 21:13 UTC

```diff
+ We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality may still be unreliable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.
```

**10. Added: Update** (monitoring) · 2026-02-10 21:20 UTC

```diff
+ We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality and paywall assets may still be unavailable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.
```

**11. Added: Update** (monitoring) · 2026-02-10 21:47 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (monitoring) · 2026-02-10 22:06 UTC

```diff
+ We purged the DNS cache and are starting to see improving dashboard error rates. There is still a long tail of errors we are monitoring.
```

**13. Added: Update** (monitoring) · 2026-02-10 22:11 UTC

```diff
+ The primary DNS servers have recovered and updates have propagated to most DNS providers. Note that some ISPs and network setups might cache DNS entries longer, so errors might persist and might take longer to resolve for some users.
```

**14. Added: Update** (resolved) · 2026-02-11 00:35 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-10 20:45 UTC | Major incident: Increased error rate on our API (this change) | outage |

All RevenueCat changes: [timeline](https://rewindex.com/company/revenuecat/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idb39e20f120ddd · Markdown: https://rewindex.com/change/idb39e20f120ddd.md · JSON: https://rewindex.com/api/v1/changes/idb39e20f120ddd · Generated 2026-10-18T00:38:45.834Z