# Elastic Cloud: Major incident: EIS elevated 5xx error rates for model google-gemini-embedding-001

**Summary:** Elastic Cloud reported a major Elastic Inference Service incident affecting .google-gemini-embedding-001, with elevated 5xx errors starting at 2026-04-20 06:37 UTC and lasting 4 h 4 min. Errors came from Google's provider API; the upstream incident was resolved and model access restored at 2026-04-20 10:41 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-20 06:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s3pp2pw4503w](https://stspg.io/s3pp2pw4503w)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/4x9fd7f774sz@9dd158207fd4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ EIS elevated 5xx error rates for model google-gemini-embedding-001
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-20 06:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-20 10:41 UTC
```

**6. Added: Affected components**

```diff
+ Elastic Inference Service, Global services - Elastic Inference Service
```

**7. Added: Update** (investigating) · 2026-04-20 06:37 UTC

```diff
+ We're seeing elevated 5xx error rates for the Gemini Embedding v1 model in EIS. The following default inference endpoint is affected: - .google-gemini-embedding-001 We're investigating and will update again in 2 hours or if there's a change in status.
```

**8. Added: Update** (investigating) · 2026-04-20 09:50 UTC

```diff
+ Errors are coming from the provider API (Google). The incident has been escalated to them, and we are still waiting for a response.
```

**9. Added: Update** (resolved) · 2026-04-20 10:41 UTC

```diff
+ An incident with an upstream service provider has been resolved, and access to the model is now restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-20 06:37 UTC | Major incident: EIS elevated 5xx error rates for model google-gemini-embedding-001 (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idb1d29eb7f053b · Markdown: https://rewindex.com/change/idb1d29eb7f053b.md · JSON: https://rewindex.com/api/v1/changes/idb1d29eb7f053b · Generated 2026-10-18T02:55:06.357Z