# Postman: Major incident: Collection, Request, Example, Documentation creation/updations are not working.

**Summary:** Postman reported a major outage affecting Collection, Request, Example and Documentation creation or updates on browser and desktop, including US components. It started at 2025-09-26 14:52 UTC and was resolved at 2025-09-26 15:43 UTC, lasting 51 min. Service recovered, but the root cause remained under investigation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-26 14:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jjkd77shn56h](https://stspg.io/jjkd77shn56h)
- [Company: Postman](https://rewindex.com/company/postman.md)
- Versions: before (none: first archived) → after incident\_version:199/nr955pbnkwc5@a4fb523ccd88
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Collection, Request, Example, Documentation creation/updations are not working.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-26 14:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-26 15:43 UTC
```

**6. Added: Affected components**

```diff
+ Postman Platform on Browser, Postman Platform on Desktop, US - Postman Platform on Browser, US - Postman Platform on Desktop
```

**7. Added: Update** (investigating) · 2025-09-26 14:52 UTC

```diff
+ Collection creates, updates, examples, documentations are not getting created.
```

**8. Added: Update** (identified) · 2025-09-26 15:05 UTC

```diff
+ We have identified the issue and are working on mitigation
```

**9. Added: Update** (monitoring) · 2025-09-26 15:31 UTC

```diff
+ The system have been recovered and we continue to monitor
```

**10. Added: Update** (monitoring) · 2025-09-26 15:43 UTC

```diff
+ Collection, Request, Folder and Example creation working as expected. We are currently investigating the root cause of the issue.
```

**11. Added: Update** (resolved) · 2025-09-26 15:43 UTC

```diff
+ This incident has been resolved. We are currently investigating the root cause of the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-26 14:52 UTC | Major incident: Collection, Request, Example, Documentation creation/updations are not working. (this change) | outage |

All Postman changes: [timeline](https://rewindex.com/company/postman/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idaff433bd72088 · Markdown: https://rewindex.com/change/idaff433bd72088.md · JSON: https://rewindex.com/api/v1/changes/idaff433bd72088 · Generated 2026-10-18T02:53:08.727Z