# Drata: Major incident: Completed Security Trainings Not Reflected Properly in Personnel Records

**Summary:** Drata reported a major incident where completed Security Awareness Trainings were not properly reflected in Personnel Records, starting 2026-04-28 17:09 UTC and lasting 6 days 2 h. Drata mitigated the issue and resolved it at 2026-05-04 19:19 UTC after syncing trainings and updating corresponding compliance checks. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-04-28 17:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f2cqmnm9vdb1](https://stspg.io/f2cqmnm9vdb1)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/n4g11zq67v7t@8190fee25c7b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Completed Security Trainings Not Reflected Properly in Personnel Records
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-28 17:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-04 19:19 UTC
```

**6. Added: Update** (investigating) · 2026-04-28 17:09 UTC

```diff
+ Our team is currently investigating an issue where completed Security Reviews are not being reflected in Training Records. We will provide updates as they become available.
```

**7. Added: Update** (monitoring) · 2026-04-28 21:02 UTC

```diff
+ Our team has mitigated issue where Security Awareness Trainings were not properly reflected within Personnel Records right after completion.
```

**8. Added: Update** (resolved) · 2026-05-04 19:19 UTC

```diff
+ Security Trainings have been properly synced into Drata, and the corresponding compliance checks have been updated accordingly.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-28 17:09 UTC | Major incident: Completed Security Trainings Not Reflected Properly in Personnel Records (this change) | degradation |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ida3bf9b9d203c7 · Markdown: https://rewindex.com/change/ida3bf9b9d203c7.md · JSON: https://rewindex.com/api/v1/changes/ida3bf9b9d203c7 · Generated 2026-10-18T02:55:42.186Z