# Runway: Major incident: Increased error rate in Veo 3 and Veo 3,.1 generations

**Summary:** Runway reported a major incident with highly increased error rates in Veo 3 and Veo 3.1 generations, affecting App, Backend, and Public API. It started at 2026-01-28 17:33 UTC and was resolved at 2026-01-28 18:25 UTC, lasting 52 min; Runway said it was working closely with Google but stated no cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-28 17:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r9q96f971l95](https://stspg.io/r9q96f971l95)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/dk92y91wfyws@2021b904e1d0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error rate in Veo 3 and Veo 3,.1 generations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-28 17:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-28 18:25 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2026-01-28 17:33 UTC

```diff
+ We are seeing highly increased error rates in Veo 3 and Veo 3.1 generations and are working closely with Google to resolve them. We will share an update as soon as we can.
```

**8. Added: Update** (resolved) · 2026-01-28 18:25 UTC

```diff
+ This incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-28 17:33 UTC | Major incident: Increased error rate in Veo 3 and Veo 3,.1 generations (this change) | outage |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id8e68e95d2f43a · Markdown: https://rewindex.com/change/id8e68e95d2f43a.md · JSON: https://rewindex.com/api/v1/changes/id8e68e95d2f43a · Generated 2026-10-18T02:54:46.040Z