# Brex: Major incident: Slow loading of activity logs and audit trail

**Summary:** Brex reported a major Dashboard degradation affecting activity logs for expenses, bills, users and cards, plus the account audit trail, causing slow loads or timeouts; other areas were unaffected. It started at 2026-04-21 04:24 UTC and resolved at 2026-04-21 14:22 UTC, lasting 9 h 57 min. Brex reported normal loading at 04:56 UTC and stability at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-04-21 04:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gxmjflv1pskx](https://stspg.io/gxmjflv1pskx)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/0qx31xtfs18x@b7f3096087c0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Slow loading of activity logs and audit trail
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-21 04:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-21 14:22 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard
```

**7. Added: Update** (investigating) · 2026-04-21 04:24 UTC

```diff
+ Users may experience slow load times or timeouts when viewing activity on expenses, bills, users, cards in addition to the account audit trail. Other parts of the product remain unaffected. We'll share an update as soon as we have more information.
```

**8. Added: Update** (monitoring) · 2026-04-21 04:56 UTC

```diff
+ Activity logs and audit trail pages are loading normally again
```

**9. Added: Update** (resolved) · 2026-04-21 14:22 UTC

```diff
+ Activity logs and audit trail pages are stable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-21 04:24 UTC | Major incident: Slow loading of activity logs and audit trail (this change) | degradation |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id7f09cac7689a9 · Markdown: https://rewindex.com/change/id7f09cac7689a9.md · JSON: https://rewindex.com/api/v1/changes/id7f09cac7689a9 · Generated 2026-10-18T01:54:24.526Z