# Cloudinary: Major incident: Errors with Account Creation

**Summary:** Cloudinary reported a major Management Console incident affecting account sign-ups from 2026-03-19 16:48 UTC to 2026-03-19 18:38 UTC, lasting 1 h 50 min. A fix was deployed by 03-19 17:13 UTC; Cloudinary confirmed resolution and normal service at the end of the incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-19 16:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/c5ygzb7m12v6](https://stspg.io/c5ygzb7m12v6)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/nq7690mf9s14@7b542c8ecb31
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors with Account Creation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-19 16:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-19 18:38 UTC
```

**6. Added: Affected components**

```diff
+ Management Console
```

**7. Added: Update** (investigating) · 2026-03-19 16:48 UTC

```diff
+ We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal operation, and we will provide further updates shortly.
```

**8. Added: Update** (monitoring) · 2026-03-19 17:13 UTC

```diff
+ A fix for this issue has been deployed, and we are currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-03-19 18:38 UTC

```diff
+ The recent sign-up issue has been resolved. All services are now operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-19 16:48 UTC | Major incident: Errors with Account Creation (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id70dd1433f0ae3 · Markdown: https://rewindex.com/change/id70dd1433f0ae3.md · JSON: https://rewindex.com/api/v1/changes/id70dd1433f0ae3 · Generated 2026-10-17T23:51:47.727Z