# Claude: Major incident: Elevated purchasing errors on claude.ai

> Major incident: Elevated purchasing errors on claude.ai. Detected 2026-11-14 by Rewindex: what changed on Claude’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/id68f57c91e1910
Last updated: 2026-11-14T03:03:40Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-14 02:54 UTC · Detected: 2026-11-14 03:03 UTC
- [Source: https://status.claude.com/incidents/qrpz8k79qm7x](https://status.claude.com/incidents/qrpz8k79qm7x)
- [Company: Claude](https://rewindex.com/company/claude.md)
- Versions: before (none: first archived) → after incident\_version:6/qrpz8k79qm7x@adffc2d6eb0f
- Change 1 of 2 for this incident

Incident page (full timeline): [Elevated purchasing errors on claude.ai](https://rewindex.com/company/claude/incidents/qrpz8k79qm7x.md)
## What changed

**1. Added: Title**

```diff
+ Elevated purchasing errors on claude.ai
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-14 02:54 UTC
```

**5. Added: Affected components**

```diff
+ claude.ai
```

**6. Added: Update** (investigating) · 2026-11-14 02:54 UTC

```diff
+ We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-14 02:54 UTC | Major incident: Elevated purchasing errors on claude.ai (this change) | major |
| 2026-11-14 03:13 UTC | [Incident updated: Elevated purchasing errors on claude.ai](https://rewindex.com/change/r6cf951a0d1fd1d.md) |  |

Next: [change](https://rewindex.com/change/r6cf951a0d1fd1d.md) · All Claude changes: [timeline](https://rewindex.com/company/claude/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Elevated purchasing errors on claude.ai on Claude’s status page, changed 2026-11-14 02:54 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/id68f57c91e1910
- Citation: Claude, “Major incident: Elevated purchasing errors on claude.ai” (2026-11-14 02:54 UTC). Archived by Rewindex: https://rewindex.com/change/id68f57c91e1910 (CC BY 4.0).
- Markdown link: `[Claude: Major incident: Elevated purchasing errors on claude.ai (2026-11-14)](https://rewindex.com/change/id68f57c91e1910)`


---
Canonical: https://rewindex.com/change/id68f57c91e1910 · Markdown: https://rewindex.com/change/id68f57c91e1910.md · JSON: https://rewindex.com/api/v1/changes/id68f57c91e1910 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:28:11.211Z