# Firebolt: Major incident: Incident Impacting Engine Start and Ingest Process

**Summary:** Firebolt reported a major outage preventing engines from starting and impacting ingestion, from 2024-06-21 06:42 UTC to 2024-06-21 09:36 UTC (2 h 54 min). Engineering identified and resolved the issue, but no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-06-21 06:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gw28lhzy2mxz](https://stspg.io/gw28lhzy2mxz)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/8sv8c9rg1jyx@03781818f433
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Incident Impacting Engine Start and Ingest Process
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-21 06:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-21 09:36 UTC
```

**6. Added: Affected components**

```diff
+ Engines, Firebolt Components - Engines
```

**7. Added: Update** (investigating) · 2024-06-21 06:42 UTC

```diff
+ We experienced an incident that caused the engine not to start and also impacted the ingest process.  Issue started at Fri Jun 21 2024 06:42:13
```

**8. Added: Update** (investigating) · 2024-06-21 09:34 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2024-06-21 09:35 UTC

```diff
+ Our engineering team has identified and resolved the issue, and we are currently monitoring the situation to ensure stability. Issue solved at Fri Jun 21 2024 08:41:36 GMT+0200
```

**10. Added: Update** (monitoring) · 2024-06-21 09:36 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2024-06-21 09:36 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-21 06:42 UTC | Major incident: Incident Impacting Engine Start and Ingest Process (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id6302a69c5b2ad · Markdown: https://rewindex.com/change/id6302a69c5b2ad.md · JSON: https://rewindex.com/api/v1/changes/id6302a69c5b2ad · Generated 2026-10-18T03:29:29.278Z