# Shopify: Critical incident: Shopify admin is currently unreachable

**Summary:** Shopify admin was unreachable in a critical incident from 2019-12-03 15:41 UTC to 2019-12-03 15:51 UTC, lasting 9 min. Shopify implemented a fix at 15:49 UTC and confirmed resolution at 15:51 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2019-12-03 15:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/xv6y5vhwqcmp](http://stspg.io/xv6y5vhwqcmp)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/0snzwtvz27c8@294d06511875
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Shopify admin is currently unreachable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2019-12-03 15:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2019-12-03 15:51 UTC
```

**6. Added: Affected components**

```diff
+ Admin
```

**7. Added: Update** (investigating) · 2019-12-03 15:41 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2019-12-03 15:49 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2019-12-03 15:51 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2019-12-03 15:41 UTC | Critical incident: Shopify admin is currently unreachable (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id4d18f24630455 · Markdown: https://rewindex.com/change/id4d18f24630455.md · JSON: https://rewindex.com/api/v1/changes/id4d18f24630455 · Generated 2026-10-18T02:28:22.345Z